Terms of Sale

Last updated: 10 October 2026.

These terms govern purchases made from ERLONSO Smart Home, operated by Erlis Laur, tax ID Z4224226M, VAT ID ESZ4224226M, with registered address at C/ Arquitectos 10, Esc. 4, Puerta 30A, 29640 Fuengirola, Málaga, Spain. Contact: info@erlonso.ee · +34 655 646 655.

Products, projects and installation

ERLONSO offers smart-home devices and solutions and, where stated in the order or quotation, advisory, configuration and installation services. The scope of a project or installation is the scope stated in the corresponding order, quotation or written confirmation.

Our regular service area is Alicante and Costa Blanca, approximately within a two-hour drive. Projects elsewhere in Spain may be accepted subject to a prior quotation. Travel outside the regular service area may involve an additional charge, which will be communicated before the service is confirmed.

Prices and taxes

Final amounts, taxes and any applicable shipping, installation or travel charges are shown at checkout or communicated in the quotation before the customer confirms the purchase. Prices are stated in euros unless expressly indicated otherwise.

Payment

Available payment methods are shown at checkout. They may include card or express payment through an enabled provider, and invoice/bank transfer where offered. Only the methods actually displayed during checkout are available for the order. If you choose invoice/bank transfer, place the order first and ERLONSO will review availability; you will then receive a proforma invoice and payment instructions by email. Do not make a transfer before receiving those instructions. The order is processed once payment has been received and reconciled.

Availability, delivery and performance

Catalogue products may be supplied to order and final acceptance is subject to supplier availability. If an item becomes unavailable after an order is placed, we will contact you to offer an alternative, a revised delivery date or the appropriate refund.

The current standard delivery charge for mainland Spain is €14.90 including VAT. The Balearic Islands, Canary Islands, Ceuta and Melilla do not currently have an automatic checkout rate and require a prior quotation. Where an order requires installation, special configuration or travel, we may contact the customer to coordinate the date, access to the property and technical details. No additional charge will be applied unless it has been communicated to the customer in advance.

Withdrawal, returns and refunds

Consumers retain all rights granted by applicable law. Information on withdrawal, returns and refunds is available in our Returns and Refunds Policy, which forms part of these terms.

Legal guarantee and conformity

Nothing in these terms limits the consumer’s statutory rights in relation to defective, incorrect or non-conforming goods. Applicable statutory remedies will be handled in accordance with current consumer law.

Liability

Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded. The customer must provide accurate information and allow safe and reasonable access where an installation or technical visit has been contracted.

Applicable law and customer support

These terms are governed by Spanish law, without prejudice to mandatory consumer-protection rules that may apply. For any issue, contact us first at info@erlonso.ee or +34 655 646 655.