Returns and Refunds Policy

Last updated: 9 October 2026.

This policy applies to purchases made from ERLONSO Smart Home, operated by Erlis Laur, tax ID Z4224226M, VAT ID ESZ4224226M. For return or refund requests, contact info@erlonso.ee or +34 655 646 655.

Right of withdrawal

Where consumer-protection law applies, the customer generally has 14 calendar days to exercise the right of withdrawal without giving a reason. For purchases of goods, the period starts when the order is received. For service contracts, it starts when the contract is concluded.

To exercise the right of withdrawal, the customer must clearly notify us within the applicable period, for example by email.

Returning products

After receiving a valid withdrawal notice, we will provide the instructions needed to return the product.

Unless applicable law provides otherwise, the customer bears the direct return cost when the return is due to a change of mind.

The customer is only responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If the product received is defective, incorrect or does not conform to the contract, ERLONSO will meet the obligations and costs required by applicable law.

Refunds

Where a refund is due following withdrawal, it will be made without undue delay and, in any event, within 14 calendar days from the date on which the customer informs us of the withdrawal decision.

For returned goods, where legally permitted, we may withhold reimbursement until we have received the goods back or the customer supplies evidence of having sent them back.

Refunds are normally made using the same payment method used for the original purchase.

For a valid withdrawal, the standard outbound delivery cost paid with the order will also be reimbursed. Additional costs resulting from the customer choosing a more expensive delivery method than the standard option offered do not have to be reimbursed where the law permits.

Exceptions

The right of withdrawal may not apply in cases provided by law, including, among others:

• goods made to the customer’s specifications or clearly personalised;
• certain digital content once performance has begun with the legally required consents;
• services that have been fully performed where the customer expressly requested performance to begin and acknowledged loss of the right of withdrawal where required by law.

Installation services

If the customer expressly asks for installation or configuration services to begin during the withdrawal period, the consequences provided by consumer law will apply.

Any additional travel or installation charge will be communicated and accepted before the service is carried out.

Damaged or incorrect products

If you receive a damaged, incomplete or incorrect product, contact us as soon as possible and include your order number and, where useful, photographs of the product and packaging.

Seller details

ERLONSO Smart Home
Owner: Erlis Laur
Tax ID: Z4224226M
VAT ID: ESZ4224226M
Registered address: C/ Arquitectos 10, Esc. 4, Puerta 30A, 29640 Fuengirola, Málaga, Spain
Email: info@erlonso.ee
Phone: +34 655 646 655

See also our Terms of Sale and Privacy Policy.