Privacy Policy

Last updated: 9 October 2026.

This policy explains how ERLONSO Smart Home processes personal data relating to customers, website visitors and people who contact us.

Data controller

Erlis Laur, tax ID Z4224226M, VAT ID ESZ4224226M
Registered address: C/ Arquitectos 10, Esc. 4, Puerta 30A, 29640 Fuengirola, Málaga, Spain
Privacy and support email: info@erlonso.ee
Phone: +34 655 646 655

Data we may process

We may process information you provide when placing an order, requesting a quotation, creating an account or contacting us, including your name, address, email, phone number, billing details, information needed for delivery or installation, and the content of your communications. Basic technical data may also be generated as necessary for website operation and security.

Purposes

We process data to manage orders, payments, invoicing, delivery, installation and customer support; answer enquiries and prepare quotations; comply with legal, accounting and tax obligations; prevent fraud and protect website security; and, where applicable and supported by a valid legal basis, send marketing communications.

Legal basis

Depending on the circumstances, processing is based on performance of a contract or pre-contractual steps, compliance with legal obligations, legitimate interests relating to security and fraud prevention, or consent where required by law.

Payments

Online payments, where offered, may be processed by third-party payment providers connected to WooCommerce. The provider available to the customer is identified during checkout. ERLONSO does not need to store full card details in order to process a card payment. Payment providers may process certain information under their own policies and legal obligations.

Recipients and service providers

We may disclose or allow access to data to service providers needed to operate the business and deliver services, such as web hosting, e-commerce platform, payment processors, delivery or logistics providers, email services and professional advisers, limited to what is necessary for their role or where disclosure is legally required.

Retention

We retain personal data for as long as necessary to manage the commercial relationship and comply with applicable legal obligations. Invoicing and accounting records may be kept for the periods required by tax, commercial or liability rules.

Your rights

You may request access, rectification, erasure, restriction, objection or data portability where applicable. You may also withdraw consent previously given, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact info@erlonso.ee and provide enough information for us to identify and handle your request. You may also lodge a complaint with the Spanish Data Protection Agency if you believe your personal data is being processed unlawfully.

Cookies and third-party services

The site may use essential cookies or similar technologies for functions such as the cart, checkout, login, security and session handling. We currently load Plausible Analytics for aggregate website usage measurement. According to the provider, Plausible does not set analytics cookies or use persistent visitor identifiers; see Plausible’s data policy. If optional advertising or non-essential tracking technologies are added later, this notice and any legally required consent controls must be updated.

Security and updates

We apply reasonable technical and organisational measures to protect personal data. This policy may be updated when services, providers or legal requirements change.

You can also review our Terms of Sale and Returns and Refunds Policy.